If you visit casinos with regularity you may have heard the term casino host and wondered what is a casino host? Do I need a casino host? How do I get a casino host? We’re breaking down everything you need to know about casino hosts.
What is a casino host?
Think of a casino host as an expert relationship-builder. Their job is to cultivate relationships with casino players leading to them to become loyal patrons to the casino – coming back more often, staying longer and ideally, playing less at competing casinos. Casino hosts must get to know their customer and help them make the most of their visit to the casino. Hosts develop a relationship with every level of gambler from first-timers playing slot machines to multimillion-dollar gamblers.
What is the benefit of a casino host?
While casino hosts develop relationships with every level of gambler, getting assigned a casino host varies from casino to casino. A casino host serves as your private ambassador for the property informing you of casino and property events, so you are informed on everything that is going on that may interest you.
What are casino host responsibilities?
Casino hosts help players get the most out of their experience with the casino. The casino host has the authority to issue casino comps to players. Comps can range from complimentary meals and show tickets up to full hotel room and beverage. Instead of calling reservations to book a room, or calling restaurants to book a reservation, your host will be able to take care of everything for you.
How do I become a casino host?
Casino hosts work for the marketing department of a casino and ultimately marketing is what they do. Many casinos employ a team of hosts with career progression starting as a host and moving up to executive host. To pursue a career as a casino host you should start with an entry-level casino job to gain experience. Many hosts start as a dealer or at a minimum attend dealer’s school to familiarize themselves with the games and build the communication skills with players that is necessary to succeed. Casino hosts should not only have great communication and relationships skills, a likeable demeanor, they should also know the basics of business.
The Hard Rock Hotel & Casino has an experienced team of casino hosts, marketing executives and customer development professionals to make your Hard Rock Hotel & Casino gaming experience the best it can be. For questions, needs or requests, contact our team.